Here are ten free and open-source helpdesk software with detailed descriptions including security features:
- osTicket:
- Description: osTicket is a popular open-source helpdesk software known for its simplicity and flexibility. It offers features like ticket management, customer support automation, and a self-service knowledge base. Security features include role-based access control, SSL encryption, and IP restrictions to ensure data confidentiality and integrity.
- Website: osTicket.com
- Zammad:
- Description: Zammad is a feature-rich open-source helpdesk solution designed for modern customer service needs. It offers multichannel support, knowledge base management, and automation capabilities. Security features include encryption of sensitive data, two-factor authentication, and audit logs for tracking user actions and changes.
- Website: zammad.org
- OTRS (Open Technology Real Services):
- Description: OTRS is a robust open-source helpdesk software with extensive IT service management capabilities. It offers ticketing, workflow automation, and customer communication features. Security features include data encryption, role-based access control, and regular security updates to protect against vulnerabilities and threats.
- Website: otrs.com
- Helpy:
- Description: Helpy is a modern open-source helpdesk platform designed for providing excellent customer support. It offers ticket management, knowledge base creation, and community forums. Security features include secure user authentication, HTTPS encryption, and regular security audits to identify and address potential vulnerabilities.
- Website: helpy.io
- Request Tracker (RT):
- Description: Request Tracker, also known as RT, is a highly customizable open-source ticketing system suitable for various support environments. It offers features like ticket management, task automation, and reporting. Security features include access controls, encryption of sensitive data, and built-in tools for managing security incidents and breaches.
- Website: bestpractical.com/rt
- UVdesk:
- Description: UVdesk is an open-source helpdesk software offering ticket management, email integration, and knowledge base features. It provides multichannel support to streamline customer communication. Security features include data encryption, role-based access control, and secure API integration to protect against unauthorized access and data breaches.
- Website: uvdesk.com
- SpiceWorks Help Desk:
- Description: SpiceWorks Help Desk is a free cloud-based helpdesk solution designed for IT professionals and small businesses. It offers ticketing, asset management, and reporting features. Security features include SSL encryption for data transmission, secure user authentication, and regular security updates to address vulnerabilities and protect user information.
- Website: spiceworks.com/free-help-desk-software
- Brimir:
- Description: Brimir is a lightweight open-source ticket management system suitable for small to medium-sized businesses. It offers features like email integration, knowledge base management, and customer portal. Security features include SSL/TLS encryption for data protection, role-based access control, and IP whitelisting to restrict access to authorized users.
- Website: brimir.github.io/brimir
- MantisBT:
- Description: MantisBT is an open-source issue tracking system that can be customized as a helpdesk software. It offers features like ticket management, collaboration tools, and reporting capabilities. Security features include user authentication, access controls, and audit trails to monitor and track user activities for compliance and security purposes.
- Website: mantisbt.org
- SuiteCRM:
- Description: SuiteCRM is an open-source customer relationship management (CRM) software that can be customized to include helpdesk features. It offers ticketing, case management, and workflow automation. Security features include role-based access control, data encryption, and security monitoring to detect and respond to potential security threats and breaches.
Website: suitecrm.com