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Here are ten free and open-source helpdesk software with detailed descriptions including security features: osTicket: Description: osTicket is a popular open-source helpdesk software known for its simplicity and flexibility. It offers features like ticket management, customer support automation, and a self-service knowledge base. Security features include role-based access control, SSL encryption, and IP restrictions to ensure data confidentiality and integrity. Website: osTicket.com Zammad: Description: Zammad is a feature-rich open-source helpdesk solution designed for modern customer service needs. It offers multichannel support, knowledge base management, and automation capabilities. Security features include encryption of sensitive data, two-factor authentication, and audit logs for tracking user actions and changes. Website: zammad.org OTRS (Open Technology Real Services): Description: OTRS is a robust open-source helpdesk software with extensive IT service management capabilities. It offers ticketing, workflow…
What is workgroup & How workgroup is works: Workgroup Definition: In a workgroup, there is no central server or domain controller. Each computer within the workgroup operates independently, managing its user accounts and security settings. There is no centralized management, and each computer is responsible for its own security and resource sharing. Now, let's talk about workgroups. In contrast to domain servers, workgroups offer a more decentralized approach to networking. In a workgroup, each computer operates independently, and there's no centralized server, like a domain controller, to manage user authentication and access to resources. Workgroups are known for their simplicity, making them ideal for smaller networks or even home use. They don't require the complexity of a domain server, and there's no need to set up a specific domain name…
What is a localhost? | Loopback Address 127.0.0.1 The localhost address 127.0.0.1 is used for loopback network connections. It refers to the current device or system itself. When you access a service or application using this address, you are essentially connecting to your own machine. It's often used for testing and development purposes to interact with services or applications running on the same device. For example, if you have a web server running on your computer and you access it using "http://127.0.0.1" or "http://localhost" in your web browser, you'll be connecting to the web server on your own machine. It's a way to check how a service or application behaves without involving a real network connection. This is commonly used by developers when testing web applications, APIs, or other network-related…
Internet Vs Intranet: Explore What is the Difference between Internet and Intranet Here are important differences between Internet and Intranet: Internet Internet is wide area network and available to all with large number of intranets. Here no of internet user count is more than intranet. Anyone can access the internet as it is publicly available. Internet is not safe as compare to intranet. TCP/IP Protocol is the main part for connecting everyone to collect and show information to everyone. Internet is decentralized platform which connect plenty of host(like computer or nodes). It is a global network. It is public network. Intranet Intranet is designed for some group of users using internet with particular access policies. Here no of connected users are limited. Intranet is accessible only by particular organization or company…
Types IP Addresses: Static, Dynamic, Public, Private, Shared in Details IP addresses are the backbone of our online connectivity. They serve as the virtual addresses that allow devices to communicate and share data. In this comprehensive guide, we'll dive into the world of IP addresses, specifically Static IP, Dynamic IP, Public IP, Private IP, Shared IP, and Dedicated IP, while optimizing the content for SEO using these keywords.Different Types of IP Addresses are as,Static means the IP address never changes as long as you stay with the same provider or same server.Dynamic means the IP address can change from time-to-time.Public IP means the IP address can be visited from any computer in the world.Private IP means the IP address can only be used by those on the same network.Shared IP means other people use…
Types of Fiber Optic Cables: MMF, SMF Everyone Should Know In networking, the choice of Fiber optic cables often depends on the specific requirements of the network and the distance over which data needs to be transmitted. The two most used types of Fiber optic cables in networking are as, Single-Mode Fiber (SMF) Features: Single-mode Fiber is the choice for long-distance networking, such as metropolitan area networks (MANs), wide area networks (WANs), and long-haul telecommunications. It has a much narrower core (typically 9 microns) and allows only a single mode of light to propagate. This results in lower signal dispersion and greater transmission distances. SMF is ideal for applications that require high-speed data transmission over extended distances. Core Diameter: Extremely narrow core (around 9 microns). Light Source: Laser diode. Distance:…
Top network devices and router, extender In the today’s digital world, network connectivity is the backbone of our daily lives. From homes to businesses, having the right network hardware devices is essential for seamless communication, data transfer, and internet access. In this article, we will explore the top network hardware devices, including hubs, switches, bridges, modems, routers, repeaters, gateways, wireless LAN controllers, access points, and load balancers. Understanding their functions and roles in networking will empower you to create efficient and secure network infrastructures.Selecting the right network hardware devices is crucial for building a reliable, secure, and high-performance network infrastructure. Whether you're designing a home network or managing a complex enterprise network, understanding the functions and capabilities of hubs, switches, bridges, modems, routers, repeaters, gateways, wireless LAN controllers, access points,…